Case Study: CUPA-HR

College and University Professional Association for Human Resources (CUPA-HR) provides leadership to the higher education human resources profession and the higher education community by delivering knowledge, resources and connections. They provide vital resources to more than 11,000 higher education HR professionals at more than 1,700 institutions.

Before Peerfocus

CUPA-HR started working with Peerfocus in 2003 after being introduced to them on a joint project with BearingPoint Higher Education Benchmarking Consortium. Chip Sizemore, Director of Research & Information Systems, had never used a web-based market research service before but was impressed by how much it streamlined the process. CUPA-HR used to do three salary surveys and one benefits survey per year along with 600 custom reports. The salary survey alone was sent to over 3,500 institutions each time and data was sent back to CUPA-HR in paper form along with computer discs sent through the mail. All the data was sent out to be keyed, and then sent back to CUPA to be analyzed. After all that, the reports still needed to be designed, printed and mailed.

After Peerfocus

CUPA-HR now does 4 salary surveys per year, a health care survey, and a new survey focused on human resources metrics. With Peerfocus they've added Data-on-Demand. This past year they sold 1,600 Data-on-Demand access accounts which allow CUPA-HR clients to easily run their own analysis and reports. CUPA-HR says that their clients love the Data-on-Demand service. They can't believe how convenient and fast the service is and they especially appreciate the fact that when their boss or a client asks them for data, they can provide it immediately.

Partnership with Peerfocus:

“Unlike most software purchases, Peerfocus has truly become a partner. We've pushed them to design special features for us and they've continually exceeded our expectations with the help of their technology partner Singlebrook Technology. For many years we put the reports together manually, but then Peerfocus programmed the software to output the results in the format that I helped design. Their turnaround time on adding new features is extremely fast. Some of the new functions Peerfocus created with CUPA-HR turned out to be great for other Peerfocus clients and have been added to the service. The Peerfocus service is constantly adding custom features and improvements that benefit all clients.”

- Chip Sizemore, Director of Research & Information Systems, CUPA-HR